FAQs



Frequently Asked Questions

This usually means the player is ready but it is not receiving a stream. Possible causes are:

The stream is DOWN
If you have been able to listen to the stream recently, and nothing on your system has changed, the most likely cause for the No Stream message is that the stream is down. The broadcaster might have a power or internet outage, computer issues, or they might be playing audio that cannot be streamed over the internet.

Something on your network or computer is blocking the stream
Ask your network administrator.

Internet radio and Linux users
Fill out a Trouble Report, including the station's call letters, so that we can send you specific information on how to listen.

If none of these problems are evident on your system and the stream is buffering more than normal, or every few seconds, please fill out a Trouble Report telling us the Call Letters and a short description of the problem.

Internet connection is too slow or is cutting out.
Common symptoms are constant buffering and disconnects. Call your Internet Service Provider and have them check your line if you believe this to be the problem.

Bandwidth limitation on your network.
This could be a company security or bandwidth-usage policy. It could also mean that your network is busy with file transfers or downloads. If you are in an office please check with your administrator.

Computer memory is low.
If your memory or cache file folders are full you may experience audio streaming errors, try emptying your Temporary Internet files or reboot your computer.

Due to some legal obligations, some radio ads cannot be streamed over the Internet. To accomplish this, we replace these ads with PSAs (Public Service Announcements) or other ads. Sometimes there are not enough ads to generate a wide enough selection so you hear each ad a lot. If you are hearing the same ads frequently, please fill out a Trouble Report and tell us the call letters and a brief description of the problem so that we can insert more ads or notify the station.

If the broadcaster has a mobile stream available, clicking on the Listen Live Link should send you right to it on most smart phones. You will also get the option for listening in the broadcaster's mobile app, if they have them. If you are not getting a stream, please fill out a Trouble Report.

The first thing to check is if you can hear other sounds on your computer. If not, please check your volume levels and speaker connections.

It is also possible the station isn't sending audio, fill out a Trouble Report and let us know which station you are unable to hear. We will reach out to them and see if they are having audio issues.

The Internet stream is usually delayed between 5 seconds and 220 seconds. This is due to regular Internet traffic delays. If you are experiencing a delay greater than 220 seconds, please fill out a Trouble Report and let us know the name of the broadcast.